Don's East Coast Shipping Information
|Please Note: The shipping industry calculates the shipping rates by the weight of the package and by dimensional size. We in most cases will charge actual or close to actual shipping costs. In some cases, however these charges need to be adjusted to keep up with the current rates. Please bear in mind when placing an order. Orders that seem to have higher than normal costs will be adjusted accordingly before shipping.
At this time, we've chosen Fed Ex as our primary shipper. Please contact us if you have any questions concerning your order.
ORDERING INFORMATION: You can place an order on our website 24 hours a day. Please be sure to fill out all the information necessary to complete your order. We gladly accept phone orders between the hours of 9:00 AM to 6:00 PM Eastern Standard Time. Our phone number is (631) 226-7982 and our fax line is (631) 225-8824.
PAYMENT METHODS: Credit Cards- We accept Visa, MasterCard, and Discover. All credit cards payments must include the credit card number, expiration date, security code and cardholder's name and billing address as it appears on your statement.
If you choose to mail us a check or money order, please make them payable to: Don's East Coast Restoration and mail to: 250 Akron Street Lindenhurst, NY 11757. All returned checks will be charged a $25.00 processing fee. All checks must clear bank process before shipment will be made.
All New York State residents will be required to pay sales tax. Automotive related businesses will be exempt if we are provided with your New York State tax number.
SHIPPING: Our website calculates shipping charges for Fed Ex Ground only. Selecting any other form of shipping, i.e. Next Day Air, Second Day Air, or 3RD Day Select, will affect your shipping charges. Please call us if you would like to have your order shipped other than ground. If you have ordered items that are oversized, you will be notified by email of the additional shipping charges which may apply. Some items can take up to 2 weeks. We also offer United States Postal service for small parts.
CANADA & INTERNATIONAL: Canadian & International orders require an additional $10.00 handling fee. These orders may require more time for delivery and may be shipped USPS Parcel Post. Some items may be required to ship by a commercial freight line, i.e. large body panels, windshields, etc. These items we do not ship Internationally.
RETURNS: All parts returned must be unused and in the original container. Any item that has been installed, painted or not in condition to be resold will not be eligible for return. Any returns must be made within 30 days and authorized previously. Please call prior to returning any item.
DAMAGE CLAIMS: It is the responsibility of the carrier for delivery of merchandise in good condition. Please inspect all deliveries when possible in the presence of the carrier. If you receive an open or damaged package, have the driver write "damage" on the delivery sheet.
* Commercial Truck Line deliveries must be inspected upon receipt otherwise all claims are void. The truck line drivers will request a signature upon delivery. Please inspect your merchandise before signing. Once you sign, the truck line is no longer responsible for any damage visible or not visible.
SHORTAGE CLAIMS: Please open your order immediately when you receive it. Any shortages must be reported within 3 days. To process your claim efficiently please have your invoice available. Claims made after this time frame will be at our discretion.